Support process was clunky until I finally figured it out
Initially, I found the steps for getting help to be a bit disorganized. The first time I contacted support, I wasn’t sure if I should start with email or phone, so I tried both. This led to some mixed messages and repeated information. It didn’t click for me how the support escalations worked until after multiple attempts. Once I understood how to navigate the help channels—starting with the online resources, then moving to phone support—it was a little better, though the sequence felt unintuitive at first. The training sessions were clear, but the support flow didn’t resonate. The sign-up and payment process were straightforward and didn’t cause any issues. Database setup mostly went well, but initial confusion with the dialing software required multiple calls. I do appreciate that the team was patient, even if the order of steps seemed inefficient. When it finally clicked how to approach support, things improved a lot, though I wish the process was more clearly laid out from the beginning.