Support process took way too long yaar
Toh main ne jab WFHI ke support ko call kiya, sabse pehle toh unhone basics pooche jo mujhe already pata thi, fir step by step guide kar rahe the par thoda confusing tha ki kis sequence mein mujhe kya karna hai. Har step ke baad next instructions lene mein waqt lagta tha and kabhi kabhi toh lagta tha ki repeat ho raha hai. Training videos ke links diye gaye the, lekin unmein bhi sab kuch clear nahi hota tha. Mujhe lag raha tha ki agar thoda organized hota toh zyada better hota, jaise ki pehle software setup ka complete overview diya jata, phir dialer aur database ki baat hoti. Phone pe baat karte waqt feedback lene ka tareeka bhi thoda slow tha aur main baar baar explain karti thi apna problem. Accha ye tha ki finally support team samajh gayi meri problem aur solutions provide kiye, par yeh tamam experiences matlab support thoda time consuming aur tedious laga tha. So overall, support was okay but could have been sharper aur smooth.