I really struggled with the communication and support from WFHI. One particular incident stands out—

I really struggled with the communication and support from WFHI. One particular incident stands out—

I really struggled with the communication and support from WFHI. One particular incident stands out—it took several days just to get an update on my support ticket, which was frustrating. The steps they advised seemed out of order from my perspective, complicating the actual problem-solving. I was hoping for quicker guidance but ended up in a loop of explanations without much progress. While the software itself seemed promising from the start, the slow and confusing support process made the whole experience exhausting. I often felt like my calls were not tracked efficiently, and I had to explain my issue over and over. This dragged out the resolution way beyond what I expected. Due to the delays and unclear sequencing, I can’t say I was satisfied with the support’s flow or timing. It made onboarding and using the product harder than it should have been.