Support process took longer than expected, but was sensible
I expected the support steps to be quite fast and straightforward, perhaps even a bit rushed, but what I got was a well-ordered and reasonably paced process. Initially, I thought the telephonic assistance might be too quick to resolve my queries, but actually, the team walked me through each feature step-by-step. The order in which they introduced the dialer, then the database, and finally the training modules made a lot of sense and helped me understand each part without feeling overwhelmed. It did take longer than I had anticipated, something closer to a couple of days rather than a few hours, but the clarity I got at the end justified that time. Having automatic updates meant some features improved during my onboarding which also contributed to slight delays but were welcome. I liked that invoicing and payment processes were straightforward and clearly communicated throughout. Overall, the support and onboarding felt thorough, and the extra time spent laid down a strong foundation for my use of the software.