Support process took longer than expected
When I first signed up for the software and began the onboarding flow, I found that the steps seemed to be arranged in a sensible sequence at first glance. However, as I progressed through the training modules and started using the dialer, I noticed that some of the instructions were less clear. The telephonic support did eventually help clarify things, but it took more time than I anticipated. The database feature integrated fairly well with my typical workflow, though setting it up initially was somewhat confusing due to the order in which certain steps were presented. Automatic updates occasionally changed the interface slightly, which was useful but also added to the adjustment time. Signing up and handling invoicing was straightforward, but I wish the entire process had been quicker. Overall, while some parts worked well and the overall guide was helpful, I felt the progression could have been optimized to reduce unnecessary waiting and backtracking. With a more streamlined onboarding flow and clearer sequence of instructions, the support experience would be more satisfying and efficient. This is especially important when using features like the calling tools and updates, where timely understanding makes a big difference.