Support process thoda lamba laga in end
Mujhe lagta hai ki support ke steps itne smooth nahi the jitna hona chahiye tha. Jab maine pehli baar call kiya to unhone pehle ek cheez bola, phir doosra step alag tha, aur mujhe samajh nahi aa raha tha ki actual flow kya hai. Mujhe lagta hai ke training ke dauran bhi wahi confusion bani rahi, aur jab main dialer ki problem samjha rahi thi to mujhe baar baar repeat karna pada ki mera issue kya hai. Thoda time bhi zyada laga overall, aur jo updates software ke liye aaye wo bhi kabhi kabhi interrupt kar dete the. Par haan, database ka feature samajhne mein help mil rahi thi. Payment aur invoicing wala process theek tha, aur sign-up bhi koi bahut bada issue nahi hua. Lekin mujhe lagta hai ki agar support mein thoda better order banaye jaay to time bach sakta tha aur interactions aur effective ho sakti thi. Abhi ke liye main soch rahi hoon ki next time thoda patience ke saath karungi lekin improvement ki zarurat hai lagta hai.