Support process overall thoda scattered sa laga
Mujhe laga ki support dhundhna itna asaan hoga jitna main expect kar rahi thi, par thoda confusing experience raha. Jab main software ke dialing tools ke baare mein help chahiye thi, toh website pe clear instructions mil paayi thodi, aur telephonic support tak pohuchne mein bhi time laga kyunki mujhe bar-bar automated menu se guzar na pada. Ye bhi soch rahi thi ki training ke baad agar koi questions honge toh woh asaani se answer ho jayenge, par jawab milne mein der hui, jo thoda frustrating tha. Onboarding ke dauran, payment aur invoicing process toh theek-thaak tha, koi badi dikkat nahi aayi. Overall, pura support structure matlabi nahin tha, par mujhe lagta hai ki loogon ke liye ye thoda better design karna chahiye, taaki wo jaldi se apni problems solve kar saken aur na soch saken ki kahaan aur kaise poochun.