Support process mein thodi mehnat lagti hai
Meri overall experience WFHI ki telephonic support aur communication ko leke theek-thaak rahi. Jab maine kisi technical update ke liye help mangi toh unhone pehle ek basic level pe samjhaya, fir jaise jaise baat aage badhi, unhone details mein samjhaya ki kya karna hoga. Is gradual approach mein thoda waqt to lagta hai, lekin steps logically linked hote hain aur aapko ek map dikhata hai ki agla step kya hona chahiye. Kabhi kabhi mujhe laga ki agar thodi fast tracking hoti, toh main jaldi apne workflow mein improvements la pata. Calling tools ke issues ko address karte waqt bhi isi tarah ka approach diya gaya tha. Overall mujhe lagta hai support ka sequence meaningful tha, par jitni mehnat aur samay laga uske hisaab se main aisa karna chahunga jo zyada efficient ho. Lekin phir bhi ye manual assistance main appreciate karta hoon, kyunki bina uske software samajhna mushkil hota.