Support process mein thoda zyada effort laga
Mujhe WFHI ki support system use karte hue kuch samay ho gaya hai, aur main reflect kar raha hoon ki kisi point par process thoda confusing bhi tha. Starting mein steps bilkul straightforward lag rahe the, jaise ki training aur onboarding clear thi, par jab support team ko call karna tha toh lagta tha ki pehle problem identify karna pe zyada time jaa raha tha. Har call ke baad mujhe laga ki they should have streamlined the steps better, kyunki kai baar repeat karni padti thi wahi baatein. Waise overall communication achhi thi, unhone mujhe database feature aur dialer use karna samjhaya, aur delay hone ke bawajood solution mil hi gaya. Mujhe lagta hai ki agar yeh steps thode aur logically order mein hote toh pareshani kam hoti. Automatic updates se system better hua tha, lekin support calls ki wajah se kabhi kabhi workflow thoda slow ho jata tha. Phir bhi, main appreciate karta hoon ki unka telephonic support accessible tha aur invoicing process bhi relatively clear tha. Isliye, total mila ke mujhe feel hota hai ki support lene ka effort zyada lagta tha than I initially expected, but worth it tha.