Support process mein stepwise order bilkul clear nahi tha
Mujhe lagta hai ki WFHI ki telephonic support ka stepwise process thoda confusing tha. Jab maine help ke liye call kiya, mujhe pehle database issue bataana tha, phir software ke dialer tool ke baare mein batana tha, par order mein koi clear guideline nahi di gayi thi. Yeh bataane ke bajaye ki pehle kya karna chahiye, support team distribute kar rahi thi information. Training sessions the, lekin unme bhi kaam stepwise sequence samajhane mein clear instructions nahi the. Software updates regularly toh aate hain, par unke impact ke baare mein in steps mein bataya nahi jata. Payment aur invoicing process thoda better tha, jisme simple format tha. Support communication thoda scattered lag raha tha, jo kisi bhi process ko simple nahi bana raha tha. Mera mana hai ki agar support steps ko logically arrange kiya jata, toh user experience better hoti aur confusion se bacha ja sakta tha.