3 out of 53 of 5Verified purchaseSupport and communication
Support process mein ek step tha jo alag laga
Support ke steps generally simple the aur logically arrange kiye gaye the jisse solution tak pahuche mein zyada mushkil nahi aayi. Pehle mujhe apni problem batani padti thi, uske baad relevant information collect ki jati thi aur phir solution diya jata tha. Lekin ek baar aisi situation thi jab mujhe turant dialer issue ka samadhan chahiye tha, to support team ne pehle basic software check karne kaha, jo thoda alag laga kyunki wo usual sequence se thoda hat ke tha. Ye thoda confusing tha kyunki mujhe laga ki direct dialer pe focus karenge. Baaki steps acche the aur generally sahi order mein the, par ye ek particular part mujhe alag laga. Overall, main keh sakta hoon ki agar wo step bhi thoda better ho jaata toh process seamless hota.