Support process: Jo expect kiya tha aur jo mila, dono mein fark tha
Mujhe support team se thoda different expectations thi jab maine pehli baar contact kiya tha. Socha tha ki wo jaldi se problem samajh kar turant solution denge, par reality mein lagta hai ki process thoda slow aur formal lagta hai. Lekin fir bhi, unhone jo steps diye woh logic ke hisaab se set kiye gaye the, aur main samajh paayi ki har cheez apni jagah par hai. Jo dialer aur database ka interface hai, uska integration support process ko thoda asaan banata hai, aur automatic updates se bhi fayda hota hai, jaise ki software apne aap improve hona start karta hai. Invoice aur payment process bhi systematic tha, magar kabhi kabhi lagta hai ki thoda complex samajh aata hai. Mera overall impression yeh hai ki jitna expect kiya tha support se, mile thoda usse alag par respectable tariqe se kiya gaya.