Support process felt long and frustrating, like going in circles
Dealing with the support and communication was quite exhausting. Every time I called, the sequence of steps they wanted me to follow seemed illogical and repetitive. I kept explaining my issue again and again, but their directions jumped all over the place instead of following a clear progression. It felt like I was stuck in a loop without any resolution. Although their team was polite and tried to help, the whole experience was so patchy that I honestly dreaded reaching out to support. The onboarding instructions promised a smooth handover, but in reality, the help felt scattered and disorganized. It wore me down quickly because I wasn’t sure if what I was doing next would actually progress my case. After several calls, the best thing I can say is that at least they were available on the phone, but the overall process was very taxing and inefficient.