Support process felt a bit unstructured
In my experience with the support communication, the steps to resolve my issue sometimes felt out of sequence. Initially, it appeared that I would receive clear instructions during the call, but at times the advice seemed to jump from one topic to another without a clear flow. I was trying to follow their processes for using the dialer and database features, yet the support often instructed me to try different actions before fully understanding the problem. This sometimes caused confusion on my end. On the other hand, I appreciated that the support was reachable via phone and was prompt when answering, which helped maintain some continuity. I found myself thinking whether a more structured script would make the experience smoother. Despite these minor bumps, they did help me get through some technical difficulties, although I am still not sure if the entire suggested process was the most efficient. Overall, it was an average experience with some helpful moments but also some disjointed communication.