Support process felt a bit disconnected overall
My experience with WFHI's support was mixed and left me feeling somewhat dissatisfied with the order of steps I was guided through. When I reached out for help, the telephonic support was courteous and gave clear instructions, but sometimes the process seemed to jump around between different topics without a clear sequence. For example, after explaining how to use the calling tools, I was suddenly redirected to database setup, which caused some confusion. The sign-up and invoicing stage was smooth, and payment processing happened without issue, so I’ll grant that aspect was fine. However, during onboarding and training, the updates and guidance didn't always follow a sensible order, which made the learning curve steeper than necessary. Despite the friendly tone and effort from support agents, the overall flow could be more streamlined to help customers like me better understand and adopt the software features without unnecessary backtracking or pauses. Small reservations aside, there were moments it all came together, but the experience felt disjointed enough that I struggled to keep up.