Support process bas confusing tha
Mujhe lagta hai ki aapke support aur communication ka flow thoda ajeeb tha, especially onboarding ke steps mein. Jo sequence aapne diya tha woh clear nahi tha aur kai baar mujhe lagta tha ki next step ko samajhna mushkil ho raha hai. Ho sakta hai ki training ka ek hissa acha tha, kyunki usme thodi clarity mili thi. Lekin jo sabse bada problem hua, woh yeh tha ki support team se baat karte waqt mujhe baar baar apne sawaal repeat karne pade. Aapko ek acha structure banana chahiye jisme customers ko har step logically explain kiya jaye taaki confusion kam ho. Dialer aur calling tools use karne mein bhi thoda struggle hua. Aapke auto updates thoda smoothly implement ho sakte the wahan bhi improvement ki zarurat hai. Overall mujhe lagta hai, ordering aur communication process mein thoda aur improvement chahiye, tabhi user experience better hoga.