Support portal was okay, but finding info was slow
I tried to find help via WFHI’s support options, specifically telephonic and online assistance, and my experience was mixed at best. Navigation through the support portal wasn’t very intuitive, which made accessing relevant FAQs or user guides slow and a bit frustrating. The telephonic support itself was okay in tone but not extremely helpful because they often needed time to check details before responding. One highlight was the priority assistance option; when I eventually got through that route, my query was handled with reasonable efficiency and clarity. However, overall, the process to figure out exactly where to go or who to call was not easy or quick. This made me feel like I spent more hours than necessary just trying to understand parts of the software and its updates. The initial onboarding and training stuff was decent, but having smoother, clearer support access would definitely improve the customer experience. So in summary, support had some positive moments but mostly involved a lot of searching and waiting before getting the help I wanted.