Support portal search was really hard to navigate
I found it quite difficult to locate the help I needed when I contacted support. The telephonic support itself was okay once I got through, but finding the right information on the online resources was frustrating. The database documentation is not as clear as I hoped, and during multiple attempts I ended up spending more time than necessary. I will say the automatic updates did not interfere with my software, so that part was fine. The payment and invoicing processes were straightforward, which was a relief compared to the support experience. I ended up having to call a few times just to get answers that ideally should have been easier to find. Overall, the one bright spot was the payment flow being intuitive, but I wish the assistance was easier to access and more user-friendly.