Support phone help was the only clear part
When I encountered some issues with the dialer tool not working as expected, I tried to reach out to the telephonic support offered. The representative managed to understand my problem quickly and provided a step-by-step guide on how to adjust the settings, which was the only part that stood out positively to me. However, the communication during the initial onboarding was rather confusing, with unclear instructions that did not prepare me well for the software's quirks. The updates to the software also introduced changes that were not clearly communicated, causing disruption to my workflow and adding to the confusion. I found that I needed to spend additional time figuring out how the database feature would fit into my daily processes as it was not intuitive. The sign-up and invoicing experience was smooth but did not make up for my frustrations elsewhere. Overall, my experience was mostly disappointing except for the moment the support phone team helped clarify the dialing problem.