Support phone help was friendly but a bit slow
My experience with WFHI's telephonic support was somewhat mixed. On one hand, the support staff was consistently friendly and eager to help, which I appreciated. They explained the database feature quite clearly and helped me understand how automatic updates worked. However, the communication speed was slower than I had hoped, with longer hold times and some delays in callbacks after initial contact. The training sessions themselves were well-structured, making the onboarding flow easy to follow. Nonetheless, when I called for help with the dialer tool, the resolution took multiple calls, which was inconvenient. The invoicing and payment process went smoothly without issues, which was a relief. Overall, I might need support again in the future, but I do hope the response times improve. The balance between politeness and efficiency could use attention. Despite this, I think the software and platform have potential, especially considering how intuitive some features were once I got going. It’s just that the support experience could be refined more for faster problem-solving and less waiting if they want to keep users satisfied.