Support phone help was decent

Support phone help was decent

Using the support and communication tools on a daily basis turned out more mixed than I hoped. Often when I reached out via the telephonic support line, the response was slow or I got only partial answers, which made following up necessary. However, there was a clear strength in how easy it was to escalate calls to someone more knowledgeable, and when that happened, the advice was practical and straightforward. The ongoing availability of support was good overall, with calls being answered fairly quickly during peak hours. Yet, I found that the general communication could have been more consistent, especially when I reported issues about the dialer crashing during long sessions. On the positive side, the automatic updates seemed to improve system stability incrementally, but the lack of proactive communication about what was changing meant I had to discover changes by trial and error. These day-to-day issues made me less confident relying on this service for critical tasks, though the priority assistance option did stand out as genuinely helpful when I used it.