Support phone calls were smooth but the wait was longer than I'd like
I had a little hiccup with the dialer on the third day of using the software, and I tried reaching the telephonic support for help. Honestly, the person on the other end was pretty helpful and walked me through resetting everything, which got things working again. What I appreciated was that the response was friendly and they didn’t make me feel like I was bothering them. That said, I had to wait longer than expected to get through the support line, which felt a bit frustrating because I needed to get back to my workflow quickly. Also, while I was waiting, I revisited the training materials and tried some suggested fixes, which helped me learn a bit more about the database feature and its quirks. Overall, the support experience was positive enough that I don’t hesitate to use the calling tools again, but I hope the wait time can be improved so it’s less stressful for busy days. The onboarding flow was smooth except when this happened, so that made the rough patch stand out more than it might otherwise have. I’d still recommend it to anyone comfortable with occasional minor delays when needing help.