Support people ka response time thoda.... average tha
Main support team ke response time ko leke neutral feel karti hoon kyunki kabhi kabhi calls ka jawab theek time par mil jata tha, aur kabhi kabhi kaafi der lagti thi. Jo telephonic support thi, wo generally polite thi par delays ki wajah se easily frustration hoti thi. Training sessions mein jo queries maine raise ki thi, unka jawab dene mein bhi kabhi kabhi thodi slow rehti thi team, jo overall experience thoda average bana diya. Software updates toh hote rahe, magar unki details timely nahi milti thi, jisse samajhna thoda mushkil ho jata tha ki naye changes exactly kya hain. Database ka setup main khud kar rahi thi, aur support ki madad milne mein kuch hurdles aaye. Payment aur invoicing mein koi dikkat nahi aayi, ye part theek tha. So main keh sakti hoon, support team se mujhe ek consistent responsiveness ki umeed thi, jo thodi kam lagi is baar.