Support pe thoda confusion hua jab problem ruki
Main expect kar raha tha ki support thoda quick aur straightforward hoga jab kisi issue pe baat karni hai. Lekin jab dialer mein problem aaya toh mujhe unusually lamba wait karna pada, jo disappointment tha. Onboarding ke during jab maine pehli baar contact kiya, toh response timely tha par problem solve hone mein dher lag gaya. Mujhe laga tha ki training aur software dono zyada integrated honge, par jab issue aaya toh mujhe zyada clear guidance nahi mila. Jo baat mujhe sabse zyada clear hui woh thi ki slow support ke wajah se mera workflow thoda ruk gaya. Payment aur invoicing to theek-thaak tha, koi dikkat nahi thi usmein. Agar baat karun toh mujhe lagta hai ki ek baar jab toh yeh baat samajh aayi thi ki yeh standard procedure hai toh thoda patience rakhna para. Overall mujhe support experience mixed laga, jisme ordering aur signing ka time acha tha, par problem solve hone ki speed expected se slow thi.