Support outside my hours was tough
I was really hoping the telephonic support would be more aligned with the hours I actually work, but unfortunately that wasn’t the case. There was a particular evening when I needed urgent assistance because of a dialer configuration issue, but I couldn’t get through to support since their hours had ended well before I started working for the day. It was frustrating because I was stuck without the tools I needed during that time. Other than that, the automated updates ran without a hitch, which was fine, and the software itself was quite stable during my usual business hours. But the timing mismatch with support made some processes much harder. The onboarding and training were clear enough, and the database features worked well when I did have access. The invoicing and payment system functioned nicely, though the delay in support tended to override most positive aspects since I often work late hours and rely on timely help. So while one part of the experience—software stability—was definitely fine, the support availability really let me down during the times I needed it most.