Support outcome was a mixed bag
I started with certain expectations about the support and communication from WFHI based on their promises, hoping it would be smooth and reassure me fully. Initially, I found the telephonic support responsive and helpful, which boosted my confidence in their system. However, as issues grew more technical around the dialer and database updates, the assistance became slower and less clear than I expected. My confidence fluctuated; where I felt supported, it was good, but at other points, I was left waiting or needing to figure out things on my own. Compared to similar services I've used before, this felt a bit inconsistent. Overall, by the end of my onboarding and first few weeks, I was moderately confident but with reservations because the communication didn’t always match what I thought it would be. It worked well sometimes but wasn’t reliable enough across everything I encountered.