Support order was clear but some steps needed fixing
When I first started using your software, the steps seemed to be generally laid out in a sensible order, which I appreciated as it helped me know what to do next. However, I did notice that some communication issues from support could have been smoother, especially when I got stuck at the database setup phase. The calls to the support team were sometimes delayed, which slightly disrupted my workflow. On the other hand, once connected, the assistance given was knowledgeable and they guided me through the tricky parts efficiently. The invoicing process was straightforward, and the automatic updates happened without causing interruptions, which was great. Still, the irregular response times made me feel a bit unsure at some points. So, while overall the experience was decent, and the progression through onboarding made sense, the uneven support timing was the one part that really stood out to me. It shows potential, but some consistency improvements would really elevate the experience.