Support order took more effort than expected
Honestly, dealing with support felt like extra work rather than a relief. The steps to address issues were scattered and didn’t follow a sensible order, so I had to keep explaining the same problem multiple times. Sometimes the phone support seemed to bounce me between agents without clear progression. There was no consistent follow-up schedule, which meant I was left waiting and calling back myself to push things along. Even the database-related queries required multiple calls before I got a satisfactory answer. The whole experience demanded way more patience and effort than I expected. Despite decent initial sign-up and straightforward payment procedures, the support process was frustrating because it lacked a logical flow. I was hoping for easier resolution paths, but instead, I found myself investing considerable time and energy just to get basic questions answered.