Support order thoda ajeeb laga
Main generally support kaafi expect karta tha jo ek sensible order mein steps follow kare. Lekin jab maine WFHI ke telephonic support se contact kiya, toh sequence thoda confuse karne wala tha. Pehle mujhe ek general agent se baat karni padi jiska basic knowledge tha, phir mujhe transfer kiya gaya kisi aur ko jo technical tha, par baar baar repeat karna padta tha apni problem. Training aur onboarding ke time pe follow-up calls aisi thi ki kabhi pata nahi chalta tha ki agla step kya hoga. Yeh process mujhe thoda time wasting laga, kyunki ek call pe complete guidance expect karta tha. Ho sakta hai ki automatic updates ne software ke kuch parts change kar diye ho, par support staff ko un changes ki poori jankari nahi thi, jisse confusion badha. Mera impression raha ki support system mein ek streamlined approach honi chahiye, jisse user ko har baar naye agent ke samne explain na karna pade. Communication ka tone warm tha, par overall process organized nahi lag raha tha mujhe is waqt.