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WFHI review

Support okay, par milna mushkil tha info

2 out of 52 of 5Verified customerSupport and communication

Support okay, par milna mushkil tha info

Mujhe WFHI ki support ekdum asaan nahi lagi. Jab bhi main dialer ya database feature ke baare mein poochta, toh kabhi kabhi waiting time kaafi zyada tha. Aapke training materials achhe hain, par unmein jo detail hai, wo har baar clear nahi tha, jiski wajah se mujhe baar-baar khud se samajhna pada. Sign-up aur payment process theek tha, par jab main kisi specific issue ke liye support ko call karta, toh response itna quick nahi milta jitna hona chahiye tha. Kabhi-kabhi lagta ki aap out-of-the-box solutions provide karte hain, par jab detailed help ki zarurat hoti, toh time lagta. Automatic updates theek se chal rahe hain, par unhone mere workflow mein thoda disruption kiya tha. Overall, support call karna tha ek lambi process aur kabhi kabhi mujhe lagta ki information milna aapke end se thoda better ho sakta tha. Jo cheez acchi thi, woh yeh ki aapke software updates regularly aate hain aur wo reliable hain, par support experience mein improvement chahiye.

Harsha MehraMizoram, IndiaExperience: Published:
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