Support okay but might need again soon
My experience with WFHI's support communication was somewhat mixed. On one hand, when I called with questions, the staff were polite and fairly knowledgeable which reassured me a bit. The instructions they gave over the phone did help with some of the software's trickier parts. However, I sometimes found the waiting time on calls quite long, and answers occasionally felt generic rather than tailored. Because of this, I'm not confident that the next time I face any issues I won’t need help repeatedly, which could get a bit frustrating. While the support service is generally fine for basic queries, I’d prefer if it was faster and more specific so I wouldn’t have to keep reaching out as often. For now, I guess I'm managing but I hope future interactions are smoother to avoid getting stuck again soon.