Support ok but not sure if I'll reach out again
I don't think I would be very eager to need help again next time using the software. The support staff were polite enough when I called, but the resolution didn’t fully convince me this was the best way to get fast answers. One small reservation is that the directions given over the phone were somewhat generic and I had to follow up by email for specific troubleshooting, which slowed me down. Also, the labels on their interface could be clearer to reduce the need for assistance. I do appreciate that help is available, so for a newcomer, it might feel reassuring. However, for routine queries, I suspect I’d prefer managing through the user guides or tutorials rather than depending heavily on telephonic support. So overall, it was decent support but I’m not sure it’s something I’d want to rely on frequently next time I work remotely with them.