Support not reliable for daily issues
Using the platform day to day, I found that the support was not very helpful beyond the initial setup. When I ran into issues during my regular use, the response was slow and often didn’t provide a clear solution. Sometimes calls would drop or the dialer feature wouldn’t function correctly, and reaching a support agent to resolve these problems was frustrating. Although the training prepared me for some common challenges, the routine glitches made the workflow inefficient. On the positive side, the database feature was stable and didn’t cause problems, so that part was okay. But overall, the daily usability depended on how quickly support could intervene, which was often too slow. Given that telephonic support was meant to assist promptly, this was a disappointment. I can’t say the support lived up to expectations, with nearly every day revealing new hurdles that remained unsolved for a frustrating length of time. The system itself seemed fine, but the lack of dependable communication means it wasn’t practical for ongoing use.