Support not reliable day after day, avoid if you need steady help
Based on my experience with WFHI support and communication beyond the initial setup, I would not recommend this service for those requiring consistent daily assistance. While the telephonic support was somewhat responsive on the first few tries, the quality deteriorated significantly as days progressed. Calls were often delayed or dropped, leaving me without guidance when I most needed help navigating the dialer and database tools. Automated updates occasionally disrupted workflow, with no prior notice or clear explanations provided. Their system seems better suited to users who can largely self-manage after the initial onboarding because ongoing support appears inconsistent at best. If you prefer prompt and reliable communication throughout your use of software, this may not meet your needs. Sign-up and payment processing ran smoothly but that is overshadowed by the trouble with routine day-to-day help which I consider crucial for operating effectively. Hence, the overall experience is disappointing for anyone expecting solid ongoing support.