Support not quite up to the usual standards
Thinking about my experience with WFHI support compared to others I have used before, I find myself unsure how to feel. The telephonic support was polite, but I didn’t get the same quick resolution speed I am used to. It sometimes felt like I was explaining the same things multiple times, which was frustrating. The dialer tool sometimes caused dropped calls, which didn’t help the communication flow. Unlike other platforms I have tried, the support seemed less proactive about following up or preventing recurring issues. On the positive side, the team was patient and answered questions on the second or third try without rushing me. Maybe my expectations were higher based on past experiences, or the remote workflow niche means different standards. I’m left thinking the support is okay if you don’t mind putting in extra time on your side, but it isn’t standout in any way, which makes me hesitant about relying heavily on it for critical matters.