Support not for those who want quick resolution
In my experience, the support offered involved quite a bit of waiting and repetition, which was frustrating. I found myself having to explain my issue multiple times to different representatives, which sometimes felt like a waste of time. They were polite and willing to help, but the delays at every stage made it less efficient than I had hoped. On the positive side, the telephonic assistance was generally polite and they eventually addressed the problem, so I can appreciate that aspect. However, if you are someone who needs fast and streamlined communication with minimal hold times, this might not suit you well. The waiting and back-and-forth could hamper productivity, especially if you’re managing time-sensitive workflows. I am measuring this against my expectations of what good support should feel like, and I think there is room for improvement. The software itself was fine, and the other parts of the onboarding process were straightforward, but support was a noticeable weak point for me. I’d recommend it mostly for users with more patience or those who do not mind taking extra time to get responses sorted. It would be disappointing for anyone who values immediacy in support. So, overall, I found this service more reliant on goodwill than promptness when it came to solving my issues.