Support not for those who want quick answers
I found the telephonic support with this software to be a mixed experience. On one hand, the representatives were polite and tried to help with database queries and billing questions I had. However, there was a considerable amount of waiting time involved before I could speak to someone, and once connected, I often found that certain information needed to be repeated because the agent seemed unfamiliar with my account details. This made the whole process longer than expected. If you're someone who prefers quick resolutions without much waiting or repeating yourself, this might not be ideal for you. On the other hand, the support staff did offer usable information after some patience, especially about using the calling tools and understanding automatic updates. The onboarding materials also helped reduce my dependence on direct support for routine issues. Overall, while the support was not seamless, I’d say it could be serviceable for people less concerned with speed and more patient about the process.