Support not for everyone, but okay if patience is there
Initially, I expected prompt responses and easy communication with the support team, but that wasn’t always the case. When I called for help during the onboarding phase, the wait on the phone was longer than I'd imagined. Sometimes the agent was helpful and understood my problem well, especially when I explained what step of the training I was stuck on. However, other times it felt like they didn’t have all the answers and had to escalate, which delayed getting feedback. They do provide telephonic support, but it’s not the quickest or most consistent. If you are someone who needs quick resolution and constant updates, this setup might not suit you well. For people who can manage with waiting and are okay learning a bit on their own, it could pass but definitely lowered my initial expectations. Overall, communication didn’t quite meet the standards I hoped for.