Support not for beginners, better for self-starters
The support experience with WFHI did not meet my expectations based on what I had anticipated before signing up. The team was technically proficient but communication was often curt and lacked patience, which might suit those who have some previous experience but won’t work well for complete beginners. Quick questions were answered with scripted responses that sometimes missed the core problem, which was frustrating when I needed more thorough help. The telephonic support hours also felt limited and not very flexible. If you come with a solid background and just need occasional guidance, this support might suit you. But for anyone new to remote workflow software, I would be cautious and recommend you be ready to troubleshoot most issues independently rather than rely heavily on assistance.