support not easy to navigate
The support system, while available by phone, was not particularly easy to use when I wanted to find specific help. It felt like searching through a maze of automated responses before reaching a representative. Once connected, the assistance was okay but nothing special. I had a hard time locating clear, concise guides or answers in the initial stages of using the software, which slowed down my progress. The communication tended to be somewhat generic with little personalization to my specific issues. Although the telephonic support was reachable, it required patience and persistence. I was able to resolve a couple of minor problems, which was helpful, but overall the experience was unremarkable. While the product itself had merit, the difficulty in accessing straightforward support was a notable downside for me.