Support not as helpful as expected
Reflecting back, I have to say the telephonic support wasn’t as helpful as I had hoped. I often found myself trying to resolve issues by trial and error because the guidance via phone was minimal. Even with automatic updates rolling through, many parts of the software required figuring things out independently, which was frustrating after investing in training. The waiting times to connect to support added to the challenge, and when I finally spoke to someone, explanations were often brief and non-specific. I acknowledge that the sign-up and payment steps were straightforward, and the billing system didn’t create problems. But the ongoing support left a lot to be desired in terms of responsiveness and thoroughness. Had there been more hands-on assistance or clearer communication, I might have felt more confident continuing with the software. As it stands, I’m considering alternatives where support is more proactive and easier to access.