Support never responded after initial contact
I reached out to ask some questions before purchasing the software and training, but the people on the other end were not responsive. After the initial contact, I didn’t receive any follow-up calls or emails despite multiple attempts to reach out. This lack of response was frustrating because I was trying to understand key aspects of the calling tools and the database feature before committing to the service. The sign-up process itself wasn’t very clear either, as I had to guess what invoice and payment options would work best for me. Automatic updates information was minimal, so I wasn’t confident in the software’s capabilities. I would have appreciated telephonic support that actually answered calls promptly. Overall, the one thing that stood out in this experience was the poor responsiveness which led me to stop pursuing this service further.