3 out of 53 of 5Unverified experienceSupport and communication
Support needs more proactive responses
My impression is that while the telephonic support is reachable, it required substantial effort from me to get clear answers. The onboarding materials and training covered many areas, yet when I faced problems with the dialer integration and database updates, I found myself troubleshooting mostly independently before I could even contact support. The response to my requests was eventually helpful, but the process felt slow and somewhat indirect in explaining solutions. This contrasted with the automatic updates that worked smoothly without intervention. Such imbalances between self-reliance and direct support stood out during my usage.