Support needed too much chasing

Support needed too much chasing

Compared to support systems I have used before, the telephonic assistance here was not impressive. Response times were slow, and getting a clear answer to my queries involved multiple calls. Unlike the concise support workflow I was used to, this one required a lot of follow-up and explaining the same issue repeatedly, which wasted my time. The automated update notifications occasionally conflicted with support schedules, making it harder to coordinate calls. On the positive side, when I finally connected to a knowledgeable person, the information given was accurate. However, the overall effort to get to that point was high, and the system for invoicing and payments created some confusion that required clarification through support. In short, support communication took more effort from me than I consider reasonable, which is why I have reservations about recommending this service based on that aspect alone.