Support needed some patience but wasn't too bad overall
I had to figure out quite a bit on my own when it came to using the calling tools and database features effectively. The documentation was helpful but didn’t cover every detail I needed to know. While I was glad that telephonic support was available, I often found myself returning to trial and error or forums before calling them. Despite this, when I did spend time with support staff, they were friendly, which made the effort worthwhile. It did take a lot of back and forth and some persistence, though, which I wasn’t expecting given the nature of a paid software service. I think I ended up learning more by using the product daily than from the initial training or support calls. So while support didn’t solve all problems promptly, the experience wasn’t frustrating enough to deter me. In fact, I feel like I gained solid familiarity with the software by actively working through the challenges myself.