Support needed some effort to reach during working hours
The telephonic support was somewhat hit or miss in terms of fitting into my actual workday hours. Sometimes when I called for help during my typical working times, I faced a wait or had to try multiple times before connecting to a helpful agent. This required some extra effort on my part but ultimately, when connected, support staff were able to assist me effectively with the software and billing queries. The communication was clear and useful once established, so it served the job it needed to do. However, the timing and availability of support could be better adjusted to reflect the varied working hours of different users. Despite this hiccup, I managed to get the answers I needed without much delay in resolving issues or continuing work. So, it did the job but not without making me put in a bit more effort than ideal.