Support needed much more guidance than I got
I appreciated that there was some telephonic support available, but honestly I ended up figuring most of the software and workflow setup on my own. The instructions and training felt quite basic and not very detailed in areas where I needed more clarity. Especially when it came to integrating the call tools with the database, I found myself checking and rechecking steps without much real guidance. Automatic updates changed some features but there was little communication on what exactly updated, so I had to learn through trial and error. While the invoice and payment process was clear enough, it did not compensate for the lack of in-depth support. I think what's missing is a more proactive support system that explains complex steps or offers live help rather than waiting for customers to initiate contact. Though the support staff I reached were polite, the overall interaction felt limited and insufficient to ease the onboarding experience. I wish there had been more structured assistance along the way to make the whole process less lonely and confusing.