Support needed more follow-through and less waiting
I found the telephonic support a bit frustrating because I ended up repeating my issue multiple times. Every time I called, I had to explain the problem again as if it was the first time they were hearing it. This led to unnecessary waiting and a sense that the communication wasn't streamlined. On top of that, the time spent on hold was longer than I expected, which made the whole experience draining. What I really missed was a clear process to track my issue, so I didn't feel like I was starting from scratch each call. While some support staff were polite, the overall experience left me feeling that they could improve on follow-up and internal notes to avoid repetition. It was like every call was a fresh conversation rather than part of a continuous support thread. This lack of continuity made me lose confidence that the problem would actually be solved quickly. The software itself was mostly fine, but the communication around help and assistance could definitely have been smoother and less time-consuming.