support needed more effort than expected
The ongoing support and communication were somewhat disappointing. Initially, I found the training straightforward but as days passed, the issues I faced required me to contact support repeatedly. The telephonic assistance was patient, but it often involved long wait times and sometimes repeating the same details over and over. I appreciated that the team was polite, but the time it took to get useful answers felt frustrating. I wish the automatic updates were better communicated because some changes ended up complicating my workflow rather than easing it. Database features seemed okay but I wasn’t able to get smooth help when I got stuck with the dialer interface. Overall, the experience to keep things running was a bit more demanding than I had hoped and I wouldn’t say the daily support fully met my expectations.