Support needed more effort on my part than expected
Reflecting on my experience with the support and communication after using WFHI software, I realize that a lot of figuring things out was on me. While the telephonic support was polite, the guidance was sometimes vague, requiring multiple calls and revisiting similar instructions. The automatic updates occasionally changed dashboard layouts without much prior notice, which added to the confusion. However, the database and calling tools worked reliably once I got familiar with them. The sign-up and payment processes were straightforward but didn't come with much hand-holding. In hindsight, having more detailed onboarding training available or clearer documentation would have saved me time. Despite the extra effort, I did manage to establish a functioning workflow, but I feel the communication support could have been more proactive. So, while I’m mostly satisfied, I do think you need to provide clearer step-by-step help to minimize customer effort.